Commentaires
Hello, I noticed that in the last 2 years I was charged twice for the same account (see screenshot below): On 2020-02-16 I renewed my subscription for an entire year, but a day later I was also charged for a subscription of 3 months, the next year I got charged twice on 2021-02-17 (again my yearly subscription which I requested, but also for 3 months). Since this is the same account and I can’t have 2 subscriptions at the same time, this is obviously a mistake. Can I get a refund for 2x39,99$ ? I’m waiting to renew my yearly subscription until I am certain I won’ get charged twice again so I would like this issue to be resolved as soon as possible. Thank you in advance! My RG account is linked to this e-mail address, I don’t know if you need anymore information?
Hello,
I noticed that in the last 2 years I was charged twice for the same account (see screenshot below): On 2020-02-16 I renewed my subscription for an entire year, but a day later I was also charged for a subscription of 3 months, the next year I got charged twice on 2021-02-17 (again my yearly subscription which I requested, but also for 3 months). Since this is the same account and I can’t have 2 subscriptions at the same time, this is obviously a mistake. Can I get a refund for 2x39,99$ ? I’m waiting to renew my yearly subscription until I am certain I won’ get charged twice again so I would like this issue to be resolved as soon as possible. Thank you in advance! My RG account is linked to this e-mail address, I don’t know if you need anymore information?... Collapse
I noticed that in the last 2 years I was charged twice for the same account (see screenshot below): On 2020-02-16 I renewed my subscription for an entire year, but a day later I was also charged for a subscription of 3 months, the next year I got charged twice on 2021-02-17 (again my yearly subscription which I requested, but also for 3 months). Since this is the same account and I can’t have 2 subscriptions at the same time, this is obviously a mistake. Can I get a refund for 2x39,99$ ? I’m waiting to renew my yearly subscription until I am certain I won’ get charged twice again so I would like this issue to be resolved as soon as possible. Thank you in advance! My RG account is linked to this e-mail address, I don’t know if you need anymore information?... Collapse
